Shipping & Delivery Policy

Last Updated: August 18, 2026

At Bellaro, we are committed to providing a transparent and reliable delivery experience to customers throughout the European countries we serve and the United Kingdom.

For questions regarding an order or shipment, please contact support@usebellaro.com.

1. Order Processing

Orders are generally processed and prepared for shipment within 1–2 business days after successful payment confirmation.

Business days are Monday through Friday, excluding applicable public holidays.

During periods of unusually high demand, promotional campaigns, holidays or exceptional circumstances, processing may occasionally require additional time.

Once an order has been dispatched, customers will normally receive a shipping confirmation containing available tracking information.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–14 business days after dispatch.

Our normal order timeline therefore consists of:

Order Processing: 1–2 business days
Estimated Delivery: 7–14 business days after dispatch

The estimated delivery timeframe applicable to your order will be communicated before or during the ordering process.

Delivery estimates are provided in good faith based on normal carrier performance and do not limit any mandatory delivery rights available under applicable consumer law.

3. Shipping Destinations

Bellaro delivers to supported European countries and the United Kingdom.

Available destinations are displayed during checkout.

Certain islands, remote areas or territories may require additional delivery time or may not be eligible for delivery.

4. Tracking Information

Where tracking is available, tracking information will be provided after dispatch.

Tracking information may require several business days after dispatch to display its first carrier update.

A temporary absence of tracking updates does not necessarily mean that the shipment has stopped moving.

5. Delivery Delays

International deliveries can occasionally be affected by circumstances outside our reasonable control, including:

Carrier disruptions;
Customs procedures;
Severe weather;
Public holidays;
Transportation interruptions;
Strikes;
Local delivery restrictions; or
Exceptional increases in parcel volume.

If your order is materially delayed, please contact us at support@usebellaro.com so that we can investigate.

Nothing in this section limits mandatory rights concerning delayed delivery.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing complete and accurate delivery information during checkout.

If you notice an error, contact us as soon as possible.

We will attempt to correct the address before dispatch, but changes cannot be guaranteed once fulfilment has begun.

Where a parcel cannot be delivered because the customer supplied incorrect or incomplete information, reasonable additional shipping costs may apply where permitted by law.

7. Failed or Unclaimed Delivery

Customers should monitor available tracking information and cooperate with reasonable carrier delivery instructions.

If a parcel is returned because delivery could not be completed, please contact us.

Any additional charges or deductions will only be applied where permitted by applicable law.

8. Lost Packages

If you believe your shipment has been lost, please contact support@usebellaro.com.

Bellaro will investigate the shipment with the relevant logistics provider.

Where a shipment is confirmed as lost before delivery to the customer, Bellaro will provide an appropriate remedy in accordance with applicable consumer law.

9. Packages Marked as Delivered

If tracking indicates that your parcel has been delivered but you cannot locate it, please check the delivery location, household members, neighbours where appropriate, designated safe locations and any carrier notification.

If the parcel still cannot be located, contact us promptly.

We will investigate the delivery with the relevant carrier.

A carrier delivery scan may be considered as part of the investigation but does not override mandatory consumer rights.

10. Damaged Deliveries

If an order arrives damaged, please contact us as soon as reasonably possible.

To help investigate the issue, we may request:

Order number;
Description of the issue;
Photographs of the affected product; and
Photographs of the packaging where relevant.

These requests are intended to help us investigate and resolve the issue and do not limit your statutory rights.

11. Customs, VAT and Import Charges

Any applicable VAT, customs duties, import charges or similar mandatory costs will be handled or disclosed according to the destination, checkout configuration and applicable law.

Where additional charges are payable directly by the customer, they will be disclosed where required by law.

12. Consumer Rights

Nothing in this Shipping & Delivery Policy excludes, restricts or reduces mandatory consumer rights available under applicable European Union, United Kingdom or national consumer protection law.