Order Cancellation Policy

Last Updated: August 18, 2026

1. Cancelling an Order Before Dispatch

If you wish to cancel an order, contact Bellaro as soon as possible at:

Please include your order number and clearly state that you wish to cancel the order.

Where operationally possible, we will attempt to cancel orders before dispatch.

Because orders may enter fulfilment shortly after being placed, we cannot guarantee that an operational cancellation request will be completed before shipment.

2. Orders Already Dispatched

If an order has already been dispatched, it may no longer be operationally possible to stop the shipment.

This does not remove or reduce any statutory cancellation or withdrawal rights.

Eligible customers may exercise their withdrawal rights in accordance with our Right of Withdrawal Policy and applicable law.

Bellaro offers eligible customers an extended 30-day right of withdrawal from receipt of the goods.

3. Refunds Following Successful Cancellation

If an order is successfully cancelled and payment has already been collected, Bellaro will issue the applicable reimbursement without undue delay and within the timeframe required by applicable law.

Refunds will normally be made to the original payment method.

After Bellaro issues the refund, the customer's bank, card issuer or payment provider may require additional processing time before the funds appear.

This typically takes approximately 5–10 business days, depending on the financial institution.